Each IVR software is different, however a wellknown collection is observed via way of means of most. The caller dials in, to start with, and is greeted via way of means of a pre-recorded voice. Before presenting a couple of menu options, the IVR can begin via way of means of requesting language preferences. “Press 1 for greater information. Press 2 for the technical department. Press three for different menus. Press four for the operator.” The name is forwarded to the appropriate name middle consultant primarily based totally at the reaction of the caller.