Cloud Call Center 

Provide great customer experiences through our unmatched Cloud Call Center.

Cloud Call Center has great features to help a business to efficiently initiate and manage incoming or outgoing call campaigns. These awesome features consists on unlimited ACD Queues, unlimited call agents, detailed reporting, real time monitoring, soft-phone (extra add-on), predictive incoming & outgoing dialing, Call Center app, and more.

 

ACD Queues

  • Boundless Agents and Queues
  • Queue Strategies
  • Call Recording
  • Predictive Dialer
  • Queue Call Back
  • Static Member Login
  • PDF/CSV Reports
  • Detailed Reporting

Call Center

  • VoIP Soft Phone
  • Texting Client
  • Agent Panel
  • Agent Status and Efficiency
  • Agent Operations
  • Send / Receive Fax

 

Statistics

  • Agents statistics and status
  • Incoming / Outgoing Graphs
  • CSV and PDF Data Export
  • Windows, Mac, and Linux Desktop Applications

Real Time Agent Monitoring

• Barging
• Listening
• Monitoring

Call Recording

• System
• Agent
• Queue
• Instant

Account Manager

Our customers are assigned Personal Account Managers who help them, give them consultancy to share their industry level experiences.